Frequently Asked Questions

How long does it take to receive packages?
Packages that are received at our Miami facility are sent to POS within 24-48 hours of receiving. Local deliveries are performed within one to two business days after the cargo is cleared at the Courier Bond facility.

I do not have a credit card. Can I still use your service?
Yes. We will gladly make purchases for you without credit card. The normal shipping rates apply along with a surcharge ($5.00 or 4% of merchandise cost, whichever is greater). Cash or Linx payment must be made in advance.

Is there anything that I cannot receive through my skybox account?
Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paper work has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. If in doubt, please call us before ordering such items. Here is a list of Prohibited Items.

My weight from my supplier does not match my package weight from WWL. Why is this?
We re-weigh packages both at Miami and Trinidad for security reasons. There will be times your supplier may state your package weight as 2lbs when it is in fact 1lb, or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.

What is a fuel surcharge?
A fuel surcharge is imposed on all carriers by all shippers (ocean and air). We at WWL remain committed to serving you our valued customers in the best way possible keeping our “rate per pound” as low as possible.

Credit Card Billing Address: I can’t use my local billing address at some websites.
Don’t worry, you can still shop at these websites. Ask your bank to add your Web Source address as an auxiliary billing address to your credit card. This will speed up your checkout process since your billing and shipping address will be identical.

Consolidating Packages: My order was shipped as several separate items. Can you consolidate them in Miami and ship as one package?
There are two points to consider regarding consolidation:

In order to maintain our 48-hour delivery commitment, our Miami center schedules each package to be shipped once it’s received and processed. The additional logistics required to manage the interception, retention and consolidation of packages isn’t feasible for us at this time because our cargo throughput is simply too high. Before your packages arrive in Trinidad however, you can request that we wait until all have arrived before attempting local delivery.

You may be concerned that your “extra” packages may cause you to be subjected to expensive volumetric charges. We do not use volumetric calculations to find ways to increase our fees. Yes, you will receive individual invoices for each separate package. However since our fees are based on the package weight, shipping your packages together or separately has no adverse impact on your invoice. This also applies to the Customs Duty and VAT charges – there is no adverse impact whether the items are shipped (and therefore valued) separately or together.

Delivery Delays: USPS says my package was delivered. What’s the delay?
Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect. Worldwide is not liable for any delays for packages shipped via USPS.

Delivery Time: How long does it take to receive packages?
Packages that are received at our Miami facility are sent to POS within 24-48 hours of receiving. Local deliveries are performed within one to two business days after the cargo is cleared at the Courier Bond facility.

Maximum Package Size: What size package can I receive through my Worldwide Logistics account?
You can receive packages of just about any size. What you have to keep in mind is that we use airfreight only. Items such as furniture and large appliances can be sent through our WORLDWIDE LOGISTICS & CUSTOMS SERVICES. Large items that we often ship via air for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture; toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)

VAT on Local Handling: Why am I being charged an additional 75 cents on my invoice?
This tax has been imposed by the Inland Revenue Division of the Ministry of Finance and applies to all skybox providers.

This tax took effect since April 13th 2012, but we chose to absorb it for several months to prevent your rates from increasing. However, to meet the cost of maintaining a quality service, we were no longer pay this tax on your behalf. 

Do you deliver to all locations in Trinidad?
We would like to offer this convenience to all our customers. However, due to the potential risks, we are unable to deliver in some areas. We invite customers in these areas to contact us for alternative delivery arrangements.

• Cocorite
• Powder Magazine
• Water Hole Cocorite
• Diego Martin
• Bagatelle
• Blue Basin
• Covigne
• Downtown
• Duke Street East
• Picadilly Street East
• Laventille
• Block 22
• Eastern Quarry
• John John/ Picton
• Laventille Rd.
• Pritzgaland
• St. Barb’s
• Success
• Trou Macaque
• Upper Pashley St.
• Morvant
• Beetham Gardens
• Caledonia
• Chinapoo
• Mon Repos
• Never Dirty
• Paradise Heights
• Red Hill
• Romain Land
• St. James

What are your Business Hours?
We are open Monday to Friday, from 8AM to 5PM. Later times for package pickups and deliveries can be facilitated at no extra charge. Please call in advance.